Credit Controller

At Bibby Financial Services, Inc., we're a fast-growing company with an exciting opportunity for you to grow with us! As part of the 200-year-old Bibby Line Group, we are an independent international financial services firm with offices in 14 countries. If you are looking for a stable company, that has years of experience in the financial industry sector and sees employees as their biggest asset than you are in the right place. At BFS, we provide our employees with the right environment, role, and tools to deliver excellence and quality in everything we do.  We provide an extensive range of benefits to our employees, including:

  • Vacation, sick and personal days plus 11 paid holidays.
  • Medical, dental and vision insurance.
  • A 401k plan with a company match. 
  • Corporate matching on employee's fundraising for charitable causes through our 'Giving Something Back' program.

Are you hungry for a change and ready to get to the next level of your career?

Purpose of the role

  • Ensures the security and profitability of Bibby through effective credit control and monitoring collateral performance within a portfolio of clients.
  • Establishes and maintains a professional and efficient relationship with an allocated portfolio of clients and their debtors.
  • Provides a secondary point of contact for Clients.
  • Ensures that security interest is maintained at all times within internal management policies operated by BFS (e.g. management controls, risk framework and KPC's).
  • Provides excellent standards of customer service.

Job Description

  • Manages collateral performance of the allocated portfolio through efficient and effective Credit Control and compliance with BFS' policies and procedures.
  • Uses appropriate chasing techniques. Seeks to recommend alternative collection methods when required.
  • Establishes and maintains a professional and expert relationship with Clients through efficient ledger management. Understands and is interested in Client's business. 
  • Ensures that debtor notification and verifications are being performed in-line with KPC requirements.
  • Uses collection and verification queues and call backs in conjunction with aging profile and risk scores to determine calling priorities.
  • Maintains an understanding of the clients within the allocated portfolio.
  • Provides a high-level of service whilst maintaining Bibby's security interest. 
  • Communicates any concerns noted or adverse performance trends to the A/E.
  • Performs general A/R review to ensure debtor information complete and payments allocated completely and correctly. Works closely with data entry.
  • Minimizes manageable losses by proactively monitoring ledger performance and taking appropriate and timely action. 
  • Performs other related duties and tasks as necessary or as assigned.


  • High school diploma or general education degree (GED) required.
  • Ability to work as part of a team in an office environment and to act independently when required.
  • Computer literate with excellent keyboarding skills and competency with Microsoft Office.
  • Ability to learn new systems quickly.
  • Excellent verbal and written communication skills required. 
  • Strong customer service.

Key Skills

  • Manages multiple priorities in an organized manner to meet set deadlines. Reassesses if higher need arises. Copes well with demands of the job and manages their time efficiently.
  • Possesses excellent communication skills with the ability to motivate, influence and inspire others. Leads by example.
  • Exercises independent judgment and applies prudent risk mitigation principles. Understands how and when to elevate issues when required. 
  • Provides a solution to any arising issues. Takes accountability for decisions made. 
  • Maintains a high level of effectiveness during times of change by adapting behavior and approaches to changing circumstances. Accepts additional and changing roles, responsibilities and tasks.
  • Listens with acute attention to detail. 
  • Focuses on customers. Knows and cares about our internal and external customers. Works as a team to deliver excellent service and exceed their expectations.
  • Understands the complexities and key factor that impact our business. 
  • Drives outstanding results & can be counted on to do so. 
  • Understands key features of Bibby's core and specialist products. 
  • Demonstrated loyalty to Bibby, it's vision and values and work with consistency, integrity, accountability and shows enthusiasm. Builds team spirit.

**At this time we are only able to accept applications from candidates who are currently authorized to work in the United States.

About you
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