Relationship Manager

Chicago, Il

At Bibby Financial Services, Inc., we're a fast-growing company with an exciting opportunity for you to grow with us! As part of the 200-year-old Bibby Line Group, we are an independent international financial services firm with offices in 14 countries. If you are looking for a stable company, that has years of experience in the financial industry sector and sees employees as their biggest asset than you are in the right place. At BFS, we provide our employees with the right environment, role, and tools to deliver excellence and quality in everything we do.  We provide an extensive range of benefits to our employees, including:

  • Vacation, sick and personal days plus 11 paid holidays.
  • Medical, dental and vision insurance.
  • A 401k plan with a company match. 
  • Corporate matching on employee's fundraising for charitable causes through our 'Giving Something Back' program.

Are you hungry for a change and ready to get to the next level of your career?

Job Description

  • Promotes the Bibby Financial Services philosophy and culture within the Region and the Business Unit.
  • Manages collateral performance of the portfolio through efficient and effective client monitoring and compliance with sanctioning conditions and other BFS policies and procedures. 
  • Manages portfolio risk through Account Executives. Takes personal action on high value/risk clients if required. Authorizes larger client payments/ over payments. Undertakes client facility reviews. 
  • Manages own portfolio of clients if necessary (i.e. large clients, high risk, high value)
  • Undertakes client visits and field exams when required. 
  • Switches between risk focus and people focus depending on business needs. 
  • Identifies issues, problems and opportunities proactively and takes or initiates unprompted appropriate action.
  • Looks for improvements in terms of productivity and workload with Local Management Team to drive culture of continuous improvement and increased profitability. Adds value to the business. 
  • Ensures all month-end procedures have been followed and all additional disbursements taken.
  • Completes month-end reporting required for group submission.
  • Possesses a good understanding of Risk and Legal issues in relation to Factoring. 
  • Facilitates 'best practice' and shares ideas across the region and group.
  • Assists sales team in structuring new deals. Acts as Sanction resource for new business. 
  • Reviews and assists A/E's with client schedules as noted in risk factor. Keeps the A/E's on target.
  • Performs other related duties and tasks as necessary or as assigned. 


  • Must have experience as a Senior Operations/ Credit person.

Purpose of the role

  • Works with the Head of Ops and the Operations Managers to implement a strategy in respect of operational activities and specifically client management.
  • Ensures the security and profitability of Bibby through efficient and effective management of a portfolio of Factoring clients.
  • Monitors the trading and facility performance of the clients in the Factoring portfolio.
  • Makes daily funding decisions. Uses judgement and discretion to make those decisions. 
  • Deputises for the Head of Ops in his/her absence. 
  • Makes credit approval decisions in support of new and existing clients in accordance with the delegated authority limit provided.
  • Ensures that the company's security interest is maintained at all times within internal management policies operated by BFS (e.g. management controls, risk framework, and KPC's)
  • Implements and maintains excellent standards of customer service.

Key Deliverables

  • Maintains compliance with local key process controls and client sanctioning conditions.
  • Contributes to development of BFS team culture at local business unit.
  • Acts as an ambassador of BFS both internally and externally.

Key Skills

  • Manages multiple priorities in an organized manner to meet set deadlines. Reassesses if higher need arises. Copes well with demands of the job and manages their time efficiently.
  • Possesses excellent communication skills with the ability to motivate, influence and inspire others. Leads by example.
  • Exercises independent judgement and applies prudent risk mitigation principles. Understands how and when to elevate issues when required. 
  • Provides a solution to any arising issues. Takes accountability for decisions made. 
  • Maintains a high level of effectiveness during times of change by adapting behavior and approaches to changing circumstances. Accepts additional and changing roles, responsibilities and tasks.
  • Listens with acute attention to detail. 
  • Focuses on customers. Knows and cares about our internal and external customers. Works as a team to deliver excellent service and exceed their expectations.
  • Understands the complexities and key factor that impact our business. 
  • Drives outstanding results & can be counted on to do so. 
  • Understands key features of Bibby's core and specialist products. 
  • Demonstrated loyalty to Bibby, it's vision and values and work with consistency, integrity, accountability and shows enthusiasm. Builds team spirit.

**At this time we are only able to accept applications from candidates who are currently authorized to work in the United States.

About you
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