USA Patriot Act: Federal law requires that we obtain, verify, and record information that identifies each person (including business entities) who opens an account with us. This means that when you open an account, we will ask for your name, physical mailing address, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents. We will let you know if additional information is required.
Application: In connection with an asset based business loan or factoring application, we collect information about your business (i.e. accounts receivables, invoices, existing loans, judgments, liens, bankruptcies, etc.) as well as certain personal information of owners/officers of the business. For example, we collect the name, mailing address, date of birth, position, and ownership percentage of owners. We also collect driver’s license number in order to verify the identity of the owner(s) and personal financial statements from guarantors (including information about personal liabilities, and assets such as stocks and bonds, real estate and other property owned, life insurance). We use this information for the purposes of (i) assessing the potential of a commercial financing relationship; (ii) approving, administering, servicing and enforcing the loan or factoring transaction, if accepted; (ii) assessing the owner’s ability to repay the loan in the event of default; (iii) meeting legal and regulatory requirements; and (iv) detecting and preventing fraud and other unauthorized or illegal activities.
Social Security Number: Individual applicants are required to provide their social security number in order to apply for a loan or factoring transaction. Corporate entities are required to provide their tax identification numbers in order to apply for a loan or factoring transaction. We use your social security number to assist us in identifying you with credit reporting agencies, as defined in the Fair Credit Reporting Act, in order to retrieve an accurate credit report. We also use your tax identification number to assist us in identifying your business with credit reporting agencies.
Credit Reports and other Background Verification's: We may obtain consent from owners or officers to conduct a credit check, criminal record check, and other background verification in order to assess risk and meet regulatory obligations (such as know-your-client rules) at the time of application and during the course of our relationship with you. For example, we may collect credit-related information from consumer reporting agencies or credit bureaus. This may include information about the types and amounts of credit advanced to you, payment histories, negative banking items, collection actions, legal proceedings, previous bankruptcies and other information reported by creditors. We use this information to help us assess the potential of a commercial financial relationship with the business. If the business is approved for funding, we may collect additional information from owners and guarantors including proof of income (such as pay stubs and your tax return), U.S. bank account number, and employment information such as occupation, current or former employer(s). We use this information in order to administer our relationship with you.
Online Reporting Service: If the business has subscribed to Bibby’s Online Reporting Services, we may collect information from the authorized users including the authorized users’ names and contact information as well as a password. We use this information to create and administer your online account, to manage and make certain decisions about your account, and to ensure that only authorized users are able to access the reports.
Call Recording: We may monitor and record our telephone conversations with you for training and quality assurance purposes. If a telephone conversation is recorded, you will be provided with a notice at the beginning and/or during the course of the call that is being recorded. If you do not wish to have your call recorded, please let us know.
Customer Service: When you contact us with a comment, question, or complaint, you may be asked for information that identifies you (such as your name, business name, email address and telephone number) along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future and to improve our customer service and product and service offerings.
Surveys and Customer Research: From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. The information obtained through our surveys and customer research is used in an aggregated, non-personally identifiable form. We use this information to help us understand our customers, to enhance our product and service offerings, promotions and events.
Apply for Employment at BFS: In connection with a job application or related inquiry regarding potential employment with Bibby, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information for the purpose of processing and responding to your application for current and future career opportunities.
Children: This Website and BFS’ products and services are not intended for minors. We do not knowingly solicit data online from or market online to children under 13 years of age. If we knowingly receive a child’s personal information, we will immediately delete it from our system. If you have any questions or inquiries concerning our policy regarding children under the age of 13, please contact us through the contact information provided below.
Disclosure of Information: We will not disclose, trade, rent, sell or otherwise transfer personal information, without consent, except as set out herein.
We may disclose information we collect from you for a number of administrative purposes, including but not limited to processing your requests or inquiries, completing a transaction, administering an account, or providing access to reports, and addressing or responding to customer service requests.
Lenders: We may share information with our lenders so that they may assess on-going risk.
Service Providers: Your personal information may be transferred (or otherwise made available) to our affiliates and other third parties who provide services on our behalf. For example, we may use service providers to host the Website, store and back-up data, operate certain of its features, send email, SMS text messages or other communications, or manage and analyze data and our advertising effectiveness. Service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes. Personal information may be maintained and processed by Bibby, its US, Canadian, UK and other affiliates and third party service providers in the US, UK or other jurisdictions. For more information on our practices with respect to the use of foreign service providers, please contact us as set out below.
Legal and Compliance: We and our US, Canadian, UK and other service providers may provide your personal information when permitted by law, including in response to a subpoena, search warrant or other legally valid inquiry or order; or to another organization for the purposes of investigating or taking action on a breach of an agreement or contravention of law; or detecting, suppressing or preventing fraud; or as otherwise required by applicable US, Canadian, UK or other law or legal process. Personal information may also be disclosed where necessary for the establishment, exercise or defense of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.